Credit Points 10

Legacy Code 200167

Coordinator Denise Jarratt Opens in new window

Description The principles taught in Quality Management underpin the successful management of all business enterprises. Students enrolled in this subject will be introduced to the latest concepts in performance excellence, with a strong emphasis on service quality. Various tools and techniques that support performance excellence are presented, including ISO9000, Six Sigma, and high-performance human resource practices. Contemporary areas covered in this subject involve identifying customers' needs, and involvement in organisational performance which is supported by continuous improvement and organisational learning.

School Business

Discipline Quality Management

Student Contribution Band HECS Band 4 10cp

Check your HECS Band contribution amount via the Fees page.

Level Undergraduate Level 3 subject

Learning Outcomes

On successful completion of this subject, students should be able to:

1. Differentiate the distinguishing characteristics of the total quality management paradigm and understand how this area of management evolved as a competitive solution in today�fs global market place
2. Define quality in terms of a range of applicable parameters as related to manufacturing and service environment

Subject Content

Differing Perspectives on Quality
Global Supply Chain and International Quality Standards
Strategic Quality Planning
Quality and Innovation in Product and Process Design
Designing Quality Services
Managing Supplier Quality in the Supply Chain
Quality tools (including Six Sigma)
Implementing and Validating Quality Systems