On successful completion of this subject, students should be able to:

1. Describe supply chain and logistics processes and explain the underlying principles that support their effective management;
2. Elaborate on the role and importance of customer relationship management and its importance in developing an effective and efficient supply chain;
3. Identify the various elements of supply chain and logistics management processes and critically evaluate their role and interdependence in effective supply chain management;
4. Interpret, from a strategic perspective, the role and importance of supply chain management in enhancing competitive advantage;
5. Define and evaluate the networks and relationships present within supply chains;
6. Apply important tools and techniques for designing, operating and evaluating the performance of an effective supply chain management system.

21st century supply chains and logistics management
Customer relationship management
Procurement and manufacturing
Integrated operations planning
Inventory management
Transportation, warehousing and packaging
Global supply chains
Network design and operations analysis
Collaboration and performance management
Risk and sustainability