MKTG 7009 Customer Relationship Marketing
Credit Points 10
Legacy Code 200736
Coordinator Nicole Stegemann Opens in new window
Description This is a hands-on subject introducing students to the concept and application of customer relationship marketing. It will present an understanding of relationship management principles as well as an overview and analysis of the various techniques available to companies. This subject will examine CRM in the context of different industries and examine the impact that CRM can have on firm performance. The key is to develop an understanding of customer and consumer needs and aspirations to create effective and long-term relationship strategies. There will be a emphasis on consumer loyalty programs and value-added services. It will also examine how CRM can fit into the overall strategy of the firm.
Student Contribution Band HECS Band 4 10cp
Level Postgraduate Coursework Level 7 subject
Students must be enrolled in a postgraduate program.
On successful completion of this subject, students should be able to:
- Demonstrate an understanding of key CRM concepts and techniques
- Illustrate ROI implications for CRM
- Development of CRM strategies for marketing organisation
- Demonstrate the importance of CRM strategies to enhance customer relationships
Introduction to Customer Relationship Marketing
Paradigm Shift in Marketing
Consumer Motivations to Engage with Marketers
Business Customer Motivations and Longterm Benefits
Consumer Lifetime Value
Loyalty Programs: Retailer Programs, Memberships and Contracts
Internet as CRM tool
Business CRM strategies
The following table summarises the standard assessment tasks for this subject. Please note this is a guide only. Assessment tasks are regularly updated, where there is a difference your Learning Guide takes precedence.
|Report||2000 word seminar paper + multimedia presentation group task||40||N||Not Known|
|Applied Project||2500 word individual task||40||N||Not Known|